My wife and I dined with Ms Saw Phaik Hwa, former President and CEO of SMRT Corporation Ltd, earlier this week.
Good to see Ms Saw in good health and high spirits. Her post-stroke recovery story was inspiring to hear.
Ms Saw and I first met in early 2012 at the suggestion of a mutual friend. At the time, I was keen to learn more about the dynamics between a regulator and private company as my former employer was coming to grips with such a relationship with the then newly-formed Casino Regulatory Authority.
I cherish the opportunity to hear Ms Saw recount the SMRT team's experience in crisis management after the December 2011 train disruptions on the North-South Line.
The experience providing PR advice and editing for Ms Saw's blog was invaluable. This marked the third time this blog had been approached by a high-profile corporate newsmaker for personal PR advice.
Thank you for the trust, the SMRT "war stories" and the opportunity to learn firsthand the intricacies of PR management after the December 2011 MRT train disruptions.
Lessons imparted are evergreen and the determination to serve passengers better, whatever the atmospherics, is undiminished.
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Lessons from SMRT crisis comms from Saw Phaik Hwa. Click here
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